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Buy 3 pieces and the 4th is free: the discount applies automatically to the cheapest piece, from 4 pieces in your cart. Also valid on the MOCHA collection.

Terms of sale

In force as of August 12, 2026

ARTICLE 1 – SCOPE

These Terms and Conditions of Sale (the “Terms”) apply, without restriction or reservation, to all sales concluded by the Seller with non-professional buyers (the “Customers” or the “Customer”) wishing to purchase the products offered for sale (the “Products”) by the Seller on the website https://obsidianpiercing.com.

The Products offered for sale on the website are the following: piercing jewelry and related accessories.

The main characteristics of the Products, and in particular the specifications, illustrations and indications of dimensions or materials, are presented on the website, which the Customer is required to read before ordering. The choice and purchase of a Product are the sole responsibility of the Customer.

Product offers are valid while stocks last, as specified when the order is placed.

These Terms are available at all times on the website and shall prevail over any other document. The Customer declares that they have read these Terms and accepted them before validating their order. Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.

The Seller's details are as follows:

Obsidian GB, SARL with a share capital of 500 euros
Registered with the Quimper Trade and Companies Register (RCS) under number 889 361 440
Registered office: 9 rue de Bel Air, 29700 Pluguffan, France
Email: support@obsidianpiercing.com
Intra-EU VAT number: FR04889361440

The Products presented on the website are offered for sale for the territories available for selection when the order is placed, in particular: mainland France and the French overseas territories, European Union countries served by the website, Monaco, Andorra, the United Kingdom, Switzerland, the United States and Canada.

In the event of an order to a country located outside the European Union, the Customer is the importer of the Product(s) concerned. For all Products shipped outside the European Union and to the French overseas territories, the price is calculated exclusive of tax on the invoice. Customs duties, local taxes, import duties or handling fees may be payable; they are borne by and are the sole responsibility of the Customer, including, where applicable, in the event of a return.

ARTICLE 2 – PRICES

The Products are supplied at the prices in force shown on the website when the order is recorded by the Seller. Prices are expressed in euros and inclusive of all taxes for deliveries within the European Union; for deliveries outside the European Union and to the French overseas territories, they are exclusive of tax, in accordance with Article 1.

The prices take into account any discounts granted by the Seller on the website. They are firm and not subject to revision during their period of validity, the Seller reserving the right, outside that period, to modify prices at any time.

The prices do not include processing, shipping, transport and delivery charges, which are invoiced in addition under the conditions indicated on the website and calculated prior to the placing of the order. The payment requested from the Customer corresponds to the total amount of the purchase, including these charges. An invoice is issued by the Seller and made available to the Customer upon delivery of the Products ordered.

ARTICLE 3 – ORDERS

It is for the Customer to select on the website the Products they wish to order, in accordance with the following procedure: the Customer chooses a Product which they place in their basket, and which they may remove or modify before validating their order and accepting these Terms. They then enter their details or log in to their account, and choose the delivery method. Once the information has been validated, the order is deemed final and requires payment from the Customer in accordance with the terms provided for.

Product offers are valid for as long as they are visible on the website, while stocks last. The sale will only be considered valid after full payment of the price. It is for the Customer to check that the order is correct and to report any error immediately.

Any order placed on the website constitutes the formation of a distance contract between the Customer and the Seller. The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute concerning the payment of a previous order. The Customer may follow the progress of their order on the website.

ARTICLE 4 – PAYMENT TERMS

The price is paid by secure payment, using the payment methods offered when the order is settled, in particular payment card and PayPal. The price is payable outright by the Customer, in full, on the day the order is placed. In the event of payment in several installments offered by a partner payment provider, that provider's own terms apply in addition to these Terms.

Payment data is exchanged in encrypted form using the protocol defined by the approved payment provider handling the transactions carried out on the website. Payments made by the Customer will only be deemed final once the sums due have actually been collected by the Seller. The Seller shall not be required to deliver the Products ordered if the price has not been paid in full beforehand under the above conditions.

ARTICLE 5 – DELIVERIES

The Products ordered by the Customer are delivered within the territories listed in Article 1, to the address indicated by the Customer when placing the order. The delivery methods offered (home delivery, pickup point), the charges and the indicative delivery times applicable to each destination are detailed on the “Delivery & Returns” page of the website and summarized before the order is validated. By way of indication: 2 to 3 business days for home delivery in mainland France, 3 to 6 business days for the European Union, 4 to 8 business days for the United Kingdom and Switzerland.

Delivery consists of the transfer to the Customer of physical possession or control of the Product. Save in special cases or where one or more Products are unavailable, the Products ordered will be delivered in a single shipment.

The Seller undertakes to use its best efforts to deliver the Products ordered within the time limits specified above. If the Products ordered have not been delivered within one month after the indicative delivery date, for any cause other than force majeure or an act of the Customer, the sale may be terminated at the Customer's written request under the conditions provided for in Articles L. 216-1 et seq. of the French Consumer Code (Code de la consommation). The sums paid by the Customer will then be refunded to them no later than fourteen days following the date on which the contract is terminated, to the exclusion of any compensation or deduction.

Deliveries are carried out by an independent carrier, to the address stated by the Customer when placing the order and to which the carrier can easily gain access.

The Customer is invited to check the condition of the Products delivered and to report to the Seller, by email and as soon as possible, any transport damage, missing item or damaged parcel, together with any relevant supporting evidence (photographs in particular). Such a report facilitates the handling of claims and does not deprive the Customer of any of their rights, in particular the legal warranties referred to in Article 8.

The transfer of the risk of loss and damage will only take place when the Customer takes physical possession of the Products. The Products therefore travel at the Seller's risk.

ARTICLE 6 – TRANSFER OF OWNERSHIP

The transfer of ownership of the Products from the Seller to the Customer will only take place after full payment of the price by the latter, regardless of the delivery date of the said Products.

ARTICLE 7 – RIGHT OF WITHDRAWAL

7.1 Principle. In accordance with Articles L. 221-18 et seq. of the French Consumer Code, the Customer has a period of fourteen (14) days from receipt of the Product (or of the last Product, where an order is delivered in several shipments) to exercise their right of withdrawal, without having to give reasons for their decision or to bear any costs other than the return costs.

7.2 Hygiene-related exception. In accordance with Article L. 221-28, 5° of the French Consumer Code, the right of withdrawal may not be exercised for goods that have been unsealed by the Customer after delivery and that cannot be returned for reasons of hygiene or health protection. Each item of piercing jewelry is delivered in a sealed individual pouch. Consequently:

  • as long as the sealed pouch remains intact, the Customer may exercise their right of withdrawal under the conditions of this article;
  • if the sealed pouch has been opened, or if the item of jewelry has been tried on or worn, the right of withdrawal is lost for that Product, as unsealed piercing jewelry cannot be put back on sale for reasons of hygiene.

The Customer is informed of this by these Terms before placing their order.

7.3 Exercise of the right. The Customer notifies the Seller of their decision to withdraw, before the expiry of the fourteen-day period, by means of an unambiguous statement sent by email to support@obsidianpiercing.com or by post to the address of the registered office, or by using the model form reproduced at the end of these Terms. The Customer then returns the Products concerned to the Seller, without undue delay and no later than fourteen days after communicating their decision, in their intact sealed pouch and original packaging. The direct costs of returning the Products are borne by the Customer. For returns from mainland France and Monaco, the Seller's returns portal (https://obsidianpiercing.shipping-portal.com/rp/) makes it possible to obtain a return label, the cost of which is deducted or invoiced under the conditions indicated therein. For returns from other countries, the Customer ships the parcel via the carrier of their choice, at their own expense; it is strongly recommended to use tracked shipping and to keep proof of postage, as the return travels at the Customer's risk.

7.4 Refund. Where the right of withdrawal is validly exercised, the Seller refunds to the Customer all sums paid for the Products concerned, including standard delivery charges (with the exception of the additional charges arising from the choice of a delivery method more expensive than the standard method offered), without undue delay and no later than fourteen days from the day on which it is informed of the decision to withdraw. The Seller may defer the refund until the Products have been recovered or until the Customer has provided proof of their shipment. The refund is made using the same means of payment as that used for the order, unless the Customer expressly agrees to another means.

7.5 More favorable commercial returns policy. Independently of the statutory right of withdrawal, the Seller grants the Customer a commercial right of return of thirty (30) days from receipt, under the conditions detailed in the Refund Policy and on the “Delivery & Returns” page of the website. This commercial policy applies without prejudice to the rights the Customer holds under the law and may not restrict them.

ARTICLE 8 – SELLER'S LIABILITY – WARRANTIES

The Products supplied by the Seller benefit, in accordance with the statutory provisions and without additional payment, from:

  • the legal warranty of conformity (Articles L. 217-3 et seq. of the French Consumer Code), for Products that are defective, impaired, damaged or that do not correspond to the order, for a period of two years from delivery of the goods;
  • the legal warranty against hidden defects (Articles 1641 et seq. of the French Civil Code (Code civil)), arising from a defect in the material, design or manufacture affecting the Products delivered and rendering them unfit for use, the action having to be brought within two years of the discovery of the defect.

The consumer has a period of two years from delivery of the goods to obtain the implementation of the legal warranty of conformity where a lack of conformity appears. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared.

Where the contract for the sale of the goods provides for the supply of digital content or a digital service on a continuous basis for a period of more than two years, the legal warranty applies to that digital content or that digital service throughout the period of supply provided for. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or the digital service and not the date on which it appeared.

The legal warranty of conformity entails an obligation for the trader, where applicable, to provide all the updates necessary to maintain the conformity of the goods.

The legal warranty of conformity gives the consumer the right to the repair or replacement of the goods within thirty days of their request, free of charge and without major inconvenience to them.

If the goods are repaired under the legal warranty of conformity, the consumer benefits from a six-month extension of the initial warranty.

If the consumer requests the repair of the goods, but the seller imposes replacement, the legal warranty of conformity is renewed for a period of two years from the date on which the goods are replaced.

The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and be refunded in full in exchange for returning the goods, if:

1° The trader refuses to repair or replace the goods;

2° The repair or replacement of the goods takes place after a period of thirty days;

3° The repair or replacement of the goods causes major inconvenience to the consumer, in particular where the consumer definitively bears the costs of taking back or removing the non-conforming goods, or where they bear the costs of installing the repaired or replacement goods;

4° The lack of conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.

The consumer is also entitled to a reduction in the price of the goods or to rescission of the contract where the lack of conformity is so serious that it justifies the price reduction or the rescission of the contract being immediate. In that case the consumer is not required to request the repair or replacement of the goods beforehand.

The consumer is not entitled to rescission of the sale if the lack of conformity is minor.

Any period during which the goods are out of use with a view to their repair or replacement suspends the remainder of the warranty period until the delivery of the restored goods.

The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code.

A seller who obstructs in bad faith the implementation of the legal warranty of conformity incurs a civil fine of up to 300,000 euros, which may be increased to up to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code).

The consumer also benefits from the legal warranty against hidden defects pursuant to Articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This warranty gives the right to a price reduction if the goods are kept, or to a full refund in exchange for returning the goods.

In order to assert their rights, the Customer informs the Seller, in writing (email or post), of the lack of conformity of the Products or of the existence of hidden defects as from their discovery.

The Seller refunds, replaces or arranges for the repair of Products under warranty found to be non-conforming or defective, under the conditions provided for by law. Shipping charges are refunded on the basis of the rate invoiced and return charges are refunded on presentation of supporting documents. Refunds, replacements or repairs of Products found to be non-conforming or defective are carried out as soon as possible and no later than thirty (30) days following the Seller's finding of the lack of conformity or of the hidden defect.

The Seller may not be held liable in the following cases:

  • failure to comply with the legislation of the country to which the Products are delivered, which it is for the Customer to check;
  • misuse, use for professional purposes, negligence or lack of care on the part of the Customer, as well as in the event of normal wear and tear of the Product, accident or force majeure.

The photographs and graphics presented on the website are as faithful as possible but cannot guarantee a perfect likeness to the Product, in particular as regards colors.

ARTICLE 9 – PERSONAL DATA

The Seller collects and processes the Customer's personal data, which is necessary for processing their order, delivering the Products and managing the customer relationship, in compliance with Regulation (EU) 2016/679 (the “GDPR”) and the French Data Protection Act (loi Informatique et Libertés).

The details of this processing — purposes, recipients, retention periods, the Customer's rights and how to exercise them — are set out in the Privacy Policy, available at all times on the website, which forms an integral part of the pre-contractual information provided to the Customer. For any request relating to their data, the Customer may write to support@obsidianpiercing.com. They may lodge a complaint with the CNIL (3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07 — www.cnil.fr).

ARTICLE 10 – INTELLECTUAL PROPERTY

The content of the website https://obsidianpiercing.com is the property of the Seller and its partners and is protected by French and international intellectual property laws. Any reproduction, in whole or in part, of this content is strictly prohibited and is liable to constitute the offense of counterfeiting.

ARTICLE 11 – GOVERNING LAW – LANGUAGE

These Terms and the transactions arising from them are governed by and subject to French law. However, if the consumer Customer has their habitual residence in another State, they benefit in any event from the protection afforded to them by the mandatory provisions of the law of their country of residence, in accordance with Article 6 of Regulation (EC) No 593/2008 (“Rome I”).

These Terms are drafted in the French language. In the event that they are translated into one or more foreign languages, only the French text shall be authentic in the event of a dispute.

ARTICLE 12 – DISPUTES – MEDIATION

For any claim, the Customer may contact customer service at the Seller's email or postal address indicated in Article 1 of these Terms.

In accordance with Articles L. 612-1 et seq. of the French Consumer Code, the Customer is informed that they may have free recourse to a consumer mediator with a view to the amicable resolution of any dispute with the Seller, after having sent a prior written claim to the Seller.

The designated mediator is: the Centre de Médiation de la Consommation des Conciliateurs de justice (CM2C), 49 rue de Ponthieu, 75008 Paris — https://www.cm2c.net (referral online or by post).

The dispute may not be examined by the consumer mediator where:

  • the Customer cannot demonstrate that they have first attempted to resolve their dispute directly with the Seller by means of a written claim;
  • the request is manifestly unfounded or abusive;
  • the dispute has previously been examined or is being examined by another mediator or by a court;
  • the Customer submitted their request to the mediator more than one year after their written claim to the Seller;
  • the dispute does not fall within the mediator's remit.

All disputes to which the purchase and sale transactions concluded under these Terms may give rise, and which have not been the subject of an amicable settlement or of mediation, shall be submitted to the competent courts under the ordinary rules of law.

ANNEX – MODEL WITHDRAWAL FORM

(Please complete and return this form only if you wish to withdraw from the contract, and subject to the hygiene exception provided for in Article 7.2 of the Terms.)

For the attention of Obsidian GB, 9 rue de Bel Air, 29700 Pluguffan, France — support@obsidianpiercing.com:

I hereby give notice of my withdrawal from the contract for the sale of the Product(s) below:
– Ordered on: … / Received on: …
– Order number: …
– Name of consumer(s): …
– Address of consumer(s): …
– Date: …
– Signature (only where this form is notified on paper)