Delivery & Returns

Andorra, Denmark, Ireland, Italy, Malta, Poland, Sweden, as well as the Canary Islands, Ceuta, Melilla, the Azores and Madeira.

Orders to the French overseas territories are invoiced exclusive of tax: French VAT is not applied.

These shipments may, however, be subject to charges (local VAT, dock dues, customs duties or handling fees) applied by the authorities or the carrier. Any such charges are payable by the recipient.

Deliveries outside the European Union may be subject to customs duties, depending on the legislation in force in the destination country. These charges are payable by the recipient.

Choose “Parcel point delivery” when you place your order. Right after your payment, a map shows you the Mondial Relay parcel points and Lockers closest to the address you entered: you pick the one that suits you, and your parcel is dropped off there.

If you leave the page without choosing, we automatically assign the point closest to you — and you can still change it from your order tracking.

You are notified by email and text message as soon as it arrives. You then have 8 days to collect it from a parcel point, and 5 days from a Locker. After that, the parcel is automatically returned to us and we get in touch to arrange a new shipment.

Do check the opening hours of the point you select: they vary from one shop to another.

As soon as the carrier takes charge of your parcel, you receive an email at every stage of the delivery, with a link to your tracking.

Tracking sometimes takes a day or two to go live, until your parcel is scanned for the first time. If the wait seems unusual, write to us through the chat or the contact page.

Your piece isn’t quite what you expected, or the size isn’t right? You have 30 days from receipt of your order to send it back to us.

For practical reasons, we don’t offer exchanges: we issue either a store credit or a refund. If the size was wrong, store credit is the quickest route, since it lets you reorder the right piece straight away.

From mainland France and Monaco: you create your return label from our dedicated portal — the return is free if you choose the store credit; if you choose a refund, a 5 € contribution is deducted from the amount refunded.

From other destinations: declare your return to support@obsidianpiercing.com, then ship your parcel with the carrier of your choice, at your own expense, using tracked shipping — keep your proof of postage, it is what counts if the parcel goes missing (no 5 € contribution is deducted in this case). The refund or store credit is issued once the return has been received and checked. Returns from the French overseas territories or from outside the European Union may be subject to customs charges payable by the sender.

⚠️ For hygiene reasons, a piece that has been worn or taken out of its sealed pouch cannot be returned.