Delivery

We only offer delivery to France, the French overseas departments, European Union for the moment. We do not deliver to Switzerland and the United Kingdom

Metropolitan France:

Colissimo Relay point:
0 -> 50€ : 4€
Offered from 50 €

Colissimo Home:
0 to 50 €: 6 €
50 to 70 €: 2 €
Offered from 70 €

Colissimo against signature:
0 to 50 €: 7.50 €
50 to 70 €: € 3.50
70 to 100 €: € 1.50
Offered from 100 €

DOM TOM :

- Colissimo Overseas: € 10 (offered from € 120)

- Colissimo Outre-mer against signature: € 13 (€ 3 from € 120)

European Union:

- Standard delivery: 10 €

- offered from 100 €

Deliveries abroad can be subject to customs fees according to the legislation in force of the destination country.

The Obsidian team is doing the maximum to prepare your orders within 24 hours from Monday to Friday.

Then comes the delivery time of the carrier:

France :

Colissimo: 48 hours in working days

DOM TOM :

Colissimo Overseas: from 5 business days

Europe:

Colissimo Europe: from 3 working days

The delays caused by the delivery services of the carrier do not result from our good will.

As soon as you take care of your order by the carrier, you will automatically receive an email at each stage of the delivery, you will find in it a link to your follow-up.

No worries if your tracking number does not work. Sometimes it takes several days before the follow -up was active, until the code of your package has been flashed by La Poste employees.

If however after a week you still cannot follow your package do not hesitate to contact us atsupport@obsidianpiercing.com.

Do not be afraid ! Our packages are fine enough for your jewelry to be placed in your mailbox.

If you have chosen Colissimo delivery method against signature a passing notice will be filed in your mailbox.

For deliveries abroad, in the event of absence, a passing notice will be filed and your package will be given to the nearest post office.

Products

We want to offer you only the best of quality. It is necessary to pay attention to the quality of the piercing jewelry you wear, which is why we prefer gold 14 and 18 carats as well as the ASTM-F136 grade titanium which are two materials guaranteed without nickel, hypoallergenic and resistant to the life.

Steel, for example, contains nickel, an alloy that can be harmful to health. Only ASTM-F138 grade steel is considered implantable, it still contains a high nickel rate but thanks to its production method is less allergen.

To answer your questions about the size to choose for your piercing, we have produced a full size guide that you will find in clicking here. If you don't find your answer there do not hesitate to send us a message by our social networks or to email address support@osbidianpiercing.com.

Payment

You can pay by bank card with our payment systemStripeor byPaypal. We do not accept checks or bank transfer.

Obsidian invites you to benefit from payment in several times thanks to our partner Alma. It is possible to pay in 2 or 3 times. This payment is available for orders of more than € 80. Do not wait any longer to stagger your payments and please you on our online store.

Feedback

Do you want to return a jewelry to us because it does not meet your expectations or the size is not the right one? Do not fear, you have 14 days from the date of receipt of your order to send us it. By question of organization we do not offer an exchange, it is possible to generate a credit or a refund. In the case of a major error, generating a credit will be faster in order to directly order the right size again.

Be careful, a jewel worn / out of its sealed sachet cannot be returned.

You can then create a return label by our return portal inclicking here.

The return costs are borne by the customer.